EVERYBODY’S GOING PLACES
“Greater things are happening in travel right now,” says Roger Pilbrow, company travel manager. Although everybody in the country is complaining about high taxes, rising costs, no cash ﬂow, they’re not staying home, so HBF Travel has had a good year. Hastings racked up the highest gross sales but Gisborne led the ﬁeld in proﬁtability.
Their success is attributed to “the enthusiasm of management and staff,” says Kevin Stuart, market development manager.
According to Gisborne travel manager Graham Elliott, “we work a lot of overtime. But we get a lot of pleasure out of satisfied customers coming back and telling us, ‘We had a great trip!’ We always follow up with a letter, and go after the repeat business.”
Details are now being worked out for an employee incentive scheme whereby staff can win domestic and overseas trips by supplying leads on new business to the travel department.
How’s This For Sheer Staying Power?
LUCY TUCKER (below) dropped in at HBF Hastings on the morning of April 1, 1929, and started her new job as retail store cashier after lunch. Following the 1931 earthquake, she says, “I was notified that my services were no longer required.” But after awhile she went to HBF head office and got herself a job as wages and salaries clerk. “I’ve always liked figures,” says Lucy.
Compulsorily retired at 60, “l didn’t want to retire, so I asked Hastings branch if they needed a clerk and they said yes.” But now, after 52 years off-and-on with HBF, Lucy has decided that she really is going to retire, when she reaches age 70 in August, and she does not expect to re-apply.
“l have no complaints,” says Lucy Tucker. “But I’ll miss the company of the people here.”
Employees Benefit From New HBF Insurance
Our new HBF Insurance division is offering a 10% discount to employees on three new policies – Homeplan Contents, Homeplan Buildings, and Healthplan; and 5% discount on Motorplan and Boatplan policies.
This is one result of HBF’s creation of a new insurance consortium which includes the company’s three chief agents: Royal Insurance Fire & General (NZ) Ltd., Sun Alliance Insurance Ltd., and Commercial Union Insurance Co. Ltd.
These companies have selected the best coverages from their own policies and combined them into new HBF Insurance plans. “It’s a unique situation” says Kevin Stuart, market development manager. “These policies must be the best in New Zealand, for both customers and staff.”
Colourful brochures are available free, giving full details.
The help of staff is urgently “requested by the insurance division: “Please give us leads!” asks Kevin Stuart. “Give us the names and addresses of anybody you know who is buying a house or getting married or having a baby or buying a boat – anything where insurance will be needed.”
Life insurance will continue to be handled by National Mutual Life Assurance of Australasia Ltd.
Photo captions –
Busily sending people around the world from Gisborne are (from the left) Dawson Hardacre, Christine Jenkins and David Borrie – each of them younger than their 23-year-old boss, Graham Elliott. “We’re selling the Youth market,” they say, “but we also take good care of the older people.”
Royal Insurance and HBF have worked together for a long time, as is obvious from this 1910 photo of HBF head ofﬁce in Station Street, Napier, probably taken on King’s Birthday or Dominion Day.
HBF INFO Editor: Kate Contos Printed by Brebner Printing Co. Ltd., Napier.