CD
CIVIL DEFENCE
HAWKE’S BAY
EMERGENCY MANAGEMENT
GROUP
This factsheet provides information about the various support available to those affected by Cyclone Gabrielle.
If your life is at risk, phone 111.
My name is Ian Macdonald, the Civil Defence Group Controller for Hawke’s Bay.
It’s an incredibly challenging time in the Bay right now, but I want to assure you that we’re doing everything we can.
We’ve had several days of urgent community response to Cyclone Gabrielle, with emergency management staff and first responders working around the clock.
Our current priority is establishing contact with communities that have been isolated since Cyclone Gabrielle hit the region, as well as building our essential goods supply system. We are also working hard on power and food restoration.
We are aware of the major impact the lack of power is having. We are actively connecting with suppliers to ensure everything is done to get power back up and running and we are working together on several solutions. We are prioritising generator distribution to essential services, for example we worked with Unison on Wednesday to power up another fuel station and supermarkets, but the public can expect that it may be days or weeks ahead, with a lack of power.
In the meantime – please reach out to neighbours – does someone have a generator? – how can you share it? Are your elderly neighbours managing ok without power?
The last few days have been extremely trying for the community and for those who have had to respond.
We’ve transitioned from an operational rescue and crisis management to now focusing on welfare and needs assessment. We have a good picture of our urban communities and have established Civil Defence Centres. We will now focus on our rural communities – determining how we will reach these isolated communities and what their needs are in the days/weeks ahead.
I just want to assure everybody that we are pulling together the command and control and the situational awareness and starting to make some progress on a lot of the things that are causing problems for our communities.
The Group Emergency Coordination Centre is operating 24/7 on two shifts of 12 hours each, with our Group Office staff, people from the community and a some support from central government.
We have connected with Wairoa and have done a rapid assessment of their needs. This has been escalated nationally and we are coordinating a government effort to bring relief to this isolated community.
We have begun getting the area connected through Starlink and then supplies will start rolling in.
We’re putting a lot of effort into radio material so please listen to the local radio channels to stay connected and up to date. Tune in to Newstalk ZB HB, The Hits and the Breeze for local coverage.
If you can, check your local Council and our Civil Defence websites and social media channels regularly.
Thank you to everyone helping with the response. Please be patient and look after each other at this time. We will get through this
Civil Defence Centres now open
Civil Defence Centres are open across affected regions for those who need to evacuate and cannot stay with friends or whanau.
Please bring with you any essential items you may need, including medication, warm clothing, and baby items.
For an up-to-date list of Civil Defence Centres, visit your local Civil Defence Emergency Management Group Website.
For those unable to reach a Civil Defence Centre, please contact your local Civil Defence Emergency Management Group to discuss your options.
Financial support from Work and Income
Support and assistance is available if you’ve been directly affected by the recent severe weather.
There are lots of ways Work and Income can help, and we can point you in the right direction based on your situation. You don’t have to be on a benefit.
In emergencies, Work and Income can help with costs if you don’t have any other way of paying.
Work and Income can help with: medical costs, bedding, food, power bills, repairs or replacing appliances, loss of income because you can’t work.
Work and income also provides other help such as benefits and help with paying your housing costs.
Everyone’s situation is different, so what you qualify for will depend on your situation. You may have to pay the money back depending on your situation.
Call on 0800 400 100 for help with emergency costs from 8.00am – 5.00pm.
Maori community/Iwi support
Civil Defence Emergency Management Groups are leading engagement with iwi, hapu and Maori community groups across affected areas.
This includes assistance with needs assessments, resourcing, aligning with the official response and information management. Te Puni Kokiri and other agencies are assisting this effort.
Pacific support
Ministry for Pacific Peoples is the Crown’s principal advisor on policies and interventions aimed at improving outcomes for Pacific peoples in Aotearoa. We have strong networks with Pacific communities around the country and expertise in understanding of Pacific people, customs, and values influence public policy, programme, and service decisions affecting Pacific Aotearoa.
Ministry for Pacific Peoples are actively reaching out to Pacific leaders, communities, and service providers to gather information. If you require support please email [email protected] or visit www.mpp.govt.nz
Foreign Nationals
Foreign Nationals requiring assistance should contact their Embassy or High Commission.
Contact details can be found at www.mfat.govt.nz/en/embassies/
Visitors to New Zealand should contact their travel insurer if their travel has been disrupted.
Ethnic Communities support
The Ministry for Ethnic Communities will continue to send out various communications to all our communities outlining support available for them.
The Ministry for Ethnic Communities will also continue liaising with key agencies to ensure that specific needs are met for ethnic communities such as language accessibility needs, culturally appropriate accommodation, food, prayer spaces.
Support for Disabled People
Whaikaha – Ministry of Disabled People have advised the following:
If you are impacted personally, please contact emergency services on 111. If you have difficulty hearing or talking on the phone, try the 111 TXT service to contact Fire, Ambulance or Police: www.police.govt.nz/111-txt
Disabled people and whanau can contact Whakarongorau Aotearoa, New Zealand Telehealth Services if you need support on 0800 111 213, Text 8988. Or access it with the New Zealand Relay Service at www.nzrelay.co.nz.
If you are going to a Civil Defence Centre with assist dogs, you should take them with you. Please remember other essential items you may need, such as devices, medicine, warm clothing, and baby items
Animal welfare
Your animals are your responsibility. You need to include them in your planning in the event of an emergency.
If you have to evacuate, take your pets with you – if you can do so safely – or take them to a safe shelter place.
If you have to leave your animals behind, make sure they’re in a secure and sheltered place either inside or outside your home.
If you have livestock or horses in paddocks near waterways that have the potential to flood (streams, rivers etc.), move them to higher ground.
For more information see the Ministry for Primary Industries (MPI) factsheet: Animals affected by flood – www.mpi.govt.nz/animals-in-emergencies
Animal welfare concerns
Please contact your local CDEM Group to log any animal welfare concerns. MPI will follow up on animal welfare calls.
Veterinary services
If your animals need veterinary treatment, contact your veterinary clinic.
Livestock
For requests for assistance with livestock, lifestyle blocks or feed phone Federated Farmers on 0800 FARMING (0800 327 646)
Insurance and lodging a claim
If your home, car, or contents have been damaged by the severe weather, take photos before you remove or repair anything and report it to your insurance company as soon as possible. You only need to contact your insurance company and they’ll let you know what you need to do next, how to claim and – if applicable – how EQ Cover from Toka Tu Ake EQC works.
If you need to make your home safe, sanitary, secure, and weather tight, please record the work done, take before and after photos, and keep copies of the bills you paid.
If you don’t have house insurance but do have contents insurance, speak to your insurer about what is covered. Make sure you take lots of photos and keep good records before you throw anything out, where possible.
Free and independent advice is available through Residential Advisory Service (RAS) within MBIE provide advocacy services and advice to homeowners who are navigating insurance claims to remediate damage suffered due to an event. You can contact [email protected] or ring 0800 777 299, 03 379 7027 for more information.
EQCover for this event
EQCover provides the following:
Landslip damage, EQCover available for damage to house and land
if the house is damaged by the landslide, cover available up to the building cap (up to $150k or $300k, depending on policy renewal date) cover for repair or reinstatement of some residential land, up to the value of the insured land.
Flood and storm damage, EQCover only applies to insured land, with private insurers generally providing cover for homes.
removal of flood debris such as silt and fallen trees
Land claims can take some time to resolve and communication between impacted people and their insurer is critical. Information that may be useful for homeowners are in links below:
General guidance
Householders’ Guide to EQCover – overview of how EQCover works, what is and isn’t covered, and how EQCover claims are settled
Householders’ Guide to Residential Land – overview of how EQCover works for insured residential land, what is and isn’t covered
Specific guidance (these can be printed, as needed)
Land Cover Storms and Floods factsheet – how EQCover works for storm or flood damage to insured residential land
EQCover- Land claims factsheet – steps involved in an EQCover land claim, people involved and how settlements are calculated
Tenancy information
If you are the tenant or landlord of a rental property, you can find information on your rights and obligations at www.tenancy.govt.nz or by phoning 0800 TENANCY (0800 836 262).
Schools and early childhood education centres
Guidance for this severe weather event is available on the Education website and will be updated as the situation changes, please check this web page for updates: Severe weather event advice and guidance – Education in New Zealand.
We encourage parents and caregivers to check with their school or early learning service about whether they have been affected by the weather event and when they plan to open. The Ministry of Education supports all schools and early learning services to help them in their recovery efforts.
Healthcare Services
Health care services are continuing to provide care if you need it. All hospitals, including emergency departments remain open. If you are seriously unwell and need emergency care, please dial 111.
For less critical non-emergency care, people can continue to phone their GP in the first instance. Phones will be managed 24 hours, either directly or through an after-hours duty GP. Most GPs who would normally be open at the weekend have been able to open usual.
For urgent, less serious, health concerns when your doctor is unavailable, contact your local accident and medical centre. A list of these is available on Healthpoint. Community pharmacies can support you if you don’t have your regular prescription medications. A list of open pharmacies can be found on Healthpoint.
For general health advice, or you’re just not sure where you need to go to seek help, call Healthline 0800 611 116.
For help with anxiety, distress or mental wellbeing, call or text Need to Talk? on 1737 to speak to a trained counsellor for free, 24 hours a day, 7 days a week. People can also reach out to their usual health practitioner for support.
Please be extra careful if you are travelling as there may be road closures still in place; check ahead to make sure your normal routes open and safe to use.
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